Interactive
Service & engagement
Dynamic conversations, training, and personalized support, in any language and within your brand.
Oi! Eu sou a Charla!
Agentic Solutions for Business
No code, if you want. With code, if you need.
Go beyond the assistant: orchestrate operations. Charla is an agentic AI platform that makes it easy to adopt AI agents that reason, carry out tasks across your systems, and work together. All with traceability, cost control, and the governance your company demands.
The shift
The next competitive edge is putting AI to work.
Soon every company will have access to the same models. The difference will be in execution: connecting AI to your processes, data, and operations.
Access to AI
Most tools
- Reactive: only generates text
- Isolated assistants, with no access to your systems
- Needs a person at every step
Operational capability
Charla
- Proactive: takes action and delivers results
- Integrated with your data, APIs, and workflows
- Operates on its own, within your governance
Agentic systems
The levels of agentic systems
There are five levels of autonomy in agentic AI. Most market tools focus on Level 1. Charla goes well beyond.
Level 0Reasoning
Level 1Connected
Level 2Strategic
TodayLevel 3Multi-agent
GoalLevel 4Self-evolving
Charla operates today at Level 3 (a collaborative multi-agent system) and is already taking its first steps into Level 4. Our goal is full Level 4: a fleet of agents that learns and evolves.
Understand the 5 levels →Specialized digital team
A team of specialists working together.
Charla drops the generalist super-agent. Specialists collaborate to solve end-to-end processes: orchestrated, governed, and auditable.
The specialists
Optical
Document reading & extraction
Reads and analyzes complex documents and images, and turns messy sources into structured data.
C-3QL
Corporate data querying
Turns natural-language requests into dynamic database queries, returning analytical reports ready to use.
Orchestration & quality
Charlie
Creates new agents
Builds new Charlas by chatting: describe the goal and she configures the agent, its tools, and integrations.
Steve
Ensures quality
Continuously evaluates the team's answers against a gold standard, raising accuracy with every cycle.
Meets customers where they already are
WhatsAppPublic siteAny language
Inside Charla
See the platform in action
Conversations, agent orchestration, knowledge base, analytics, and governance, all in one place.
The platform
Intelligence that executes: advanced capabilities of the Charla platform.
More than orchestrating tasks, Charla is a living platform. Connect your APIs, extract insights, and let the system create new agents and evolve continuously.
Learn more →Knowledge that becomes insight
Connects documents, spreadsheets, and images and answers from your content, citing the source and reducing hallucinations. Integrates with your systems and APIs to automate entire workflows.
Documents become trusted data
Extracts data from messy sources into the format you want (spreadsheet, presentation, or database) and cross-checks and validates documents against your guidelines, at scale and with no manual intervention.
Natural-language data analytics
Ask in natural language; Charla queries large databases and returns analytical reports ready to use, replacing dashboards and APIs (C3QL).
ML models as tools
Uses machine-learning models as tools (forecasting, recommendation, optimization) to lift KPIs with data-driven decisions.
Creates other agents
With Charlie, you create new Charlas by chatting: describe the goal and she assembles the agent, its tools, and integrations.
Continuous self-evaluation
With Steve, Charla evaluates its own answers against a gold standard continuously, raising quality and reducing errors with every cycle.
Control & Governance
Autonomy under your control. The end of the black box.
Every line of reasoning, every document accessed, and every credit spent is traceable. You set the limits; Charla operates within them.
Learn more →Real-time monitoring
Track interactions, conversations, and credit consumption by department, user, and day. All in a single dashboard.
Full auditability
History segregated by session and a granular log of every reasoning step and every document accessed. End-to-end traceability.
Semantic firewall
Block out-of-scope requests with automatic, zero-cost replies. The agent only acts within what you authorize.
Spend caps by department
Replace volatile budgets with predictable limits: set the credit ceiling per agent, team, or operation.
Predictable cost per interaction
A closed context means exact, efficient consumption: fewer credits per interaction, no brute force.
Evolution through collective memory
Continuous tutoring and feedback make answers smarter and cheaper with every use.
Security & Trust
Ready for the enterprise.
Role-based access (least privilege)Human approval on critical decisionsProtection against prompt injectionYour data under your control
In action
Autonomous operations that turn knowledge into results.
Charla understands your rules, cross-checks documents and data, and runs processes end to end, with full governance and your brand.
- Beyond text: automatic analysis, extraction, and validation
- Decisions grounded in your rules, documents, and policies
- Traceability at every step: a full audit of each decision
Results
Agents in production, in real operations.
98%
agentic automation in carrier onboarding
+350
cross-validations per analysis, with no manual intervention
+30
document types read and checked automatically
“The future is not just about automation. It is about autonomy governed by intelligence — agents that act within defined limits, but with adaptive, rational decision-making.”Patrícia Cardoso · Head of IT, Transformation & Enterprise Architecture · Cooperativa Central Ailos
With code, if you need
Built for those who also code.
Plug in any model or tool, with no lock-in. REST API, SSE streaming, MCP, A2A, and versioned skills. Every change lands as a proposal: you review and approve. Nothing happens in the dark.
Learn more →REST APISSE streamingMCPA2ACustom skills
Companies that trust us
