The manufacturer built a generative-AI prototype for IT support in just a few weeks using Amazon Bedrock with MadeinWeb's Charla platform.
Yohan Consani · Published
Condor, a Brazilian company in the personal- and household-care accessories sector, developed a generative-AI prototype to serve its information-technology area. The project used AWS services, with support from partner MadeinWeb, creator of the Charla generative-AI solution.
Charla, MadeinWeb's generative platform, is built entirely on AWS and helps companies easily use Amazon Bedrock for cases such as customer service, process automation and virtual assistants.
With two factories and more than 1,600 employees, Condor initially considered adopting Charla to speed up the resolution of helpdesk activities, reducing the load on the IT team.
From concept to prototype
The prototype, built on Amazon Bedrock with the Charla platform, offered one more way to complement the service provided by Condor's professionals, focused on improving SLAs and optimizing the team's tasks. Integrated with the knowledge base and call history, it brought more efficiency to searching and analyzing internal tickets, with the flexibility for the Charla platform to choose among different foundation models.
With a solution that generates assertive answers, we saw up close the real potential of AWS's AI tools.Fábio Fernando Pereira, IT Manager at Condor
In just a few weeks, Condor went from idea to working prototype, showing how generative AI can be brought into the day-to-day of an industrial operation with agility.